24x7 Remote Monitoring and Management

Remote Monitoring Management software (RMM) is the technology that makes Managed Services tick. Our RMM platform offers proactive problem resolution, fixing issues in background without slowing down the user. Our system is always learning, allowing us to fix issues faster and without human intervention. All the while backed by engineers and technicians that resolve thousands of alerts, 24x7x365.

Dramatically increase your operational efficiency with our platform to backup, monitor, troubleshoot, and maintain desktops, servers, mobile devices and other endpoints.

The RMM platform is hosted in U.S.-based data centers.  Functionality includes monitoring, alerting, integrated ticketing, automated recommendations, remote control, scripting, patch management, antivirus software, and reporting.

Our technical teams are at the ready to investigate and resolve server, desktop, or other endpoint issues whether they are generated by our RMM alerts or raised by your employees via the ticketing system.

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The NOC team monitors and manages your systems around the clock, 365 days a year.

Server Advantages:

We set the industry standard for intelligent incident monitoring and resolution by offering server profiling, alert analysis and exceptional data center expertise. The key is our ability to constantly update, consolidate and convert information on fixes into business rules. These rules are used to analyze event logs, performance metrics and processes to quickly determine the steps required to resolve hardware, operating system and application issues.

 

Workstation Advantages:

To better meet the Windows and MAC desktop management needs of your employees, we deliver and manage the optimal blend of RMM tools, back office services and bundled third-party software options to provide efficient and effective desktop management.  Capabilities include:

  • Behind-the-scenes back office services for desktop maintenance, including patch management, anti-virus, spyware and product support.
  • Ongoing, Proactive management of all business sites.
  • Client access portal and executive reporting.
  • Anti-Virus and Anti-Malware management.
  • 24X7X365 Monitoring and Management.

We Monitor:

  • Windows
  • Linux servers
  • Mac desktops
  • SNMP & ICMP devices like printers and firewalls
  • Mobile devices including Android & iOS
  • VMware hosts
  • Hyper-V servers