Plans
Choose the service level that meets your organization's needs.Bronze
For the small business that only wants patching and limited support to keep costs down. Our Bronze plan keeps you safe, patched, and online.
Gold
We’ve got you covered, all for one low monthly fee. Doesn’t matter if its remote or onsite, Server or Desktop, we handle it.
Silver
98% of our tickets are solved using remote access. Silver is for the business that wants to lower their overall cost by paying for onsite support only when needed.
Bronze
Just the basics- M2 Desktop Agents
- 24/7 Monitoring & Maintenance
- System Update Management
- Anti virus and anti malware
- Remote Support provided on a per call basis
- Onsite Support at competitive hourly fee
- Billed per device
Gold
Our best value with onsite included- M2 Desktop Agents
- M2 Server Agents
- 24/7 Monitoring & Maintenance of Servers and Desktops
- Network & Firewall Management
- Systems Update Management
- Anti virus and anti malware
- Unlimited Remote Support provided 24 hours per day, 7 days a week
- Access to Client Portal for ticket resolution monitoring
- Onsite Support included
- Billed per user
Silver
All the features but onsite is extra- M2 Desktop Agents
- M2 Server Agents
- 24/7 Monitoring & Maintenance of Servers and Desktops
- Network & Firewall Management
- System Update Management
- Anti virus and anti malware
- Unlimited Remote Support provided 8 AM to 6PM in your business’ time zone
- Onsite Support at competitive hourly fee
- Billed per user
Why does M2 systems only offer 24 by 7 by 365 server management while offering 3 distinct workstation service plans?
We understand that server hosted applications, whether they reside in the cloud or on premise, facilitate critical business operations and your business cannot afford service interruptions or downtime. We are committed to proactively managing your server applications from our 24 by 7 staffed Network Operations Center (NOC). We offer multiple workstation service levels to meet your financial operations expectations.
While the above table represents our standard service offerings, we offer custom managed services including Server only support, onsite technical staffing, BYOD, professional services, IT project staffing, project management, IT consulting, CIO level services, and security audits to name a few. Contact your M2 Systems customer representative for a detailed capabilities overview or to discuss your unique requirements today.