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Our corporate offices are located in the Washington DC metro area with satellite offices supporting most major and mid-size markets in the mid-Atlantic and Southeast regions.

Our office hours are 8 AM to 6 PM Eastern Standard Time.

Our help desk is located in the Midwest which is ideally situated to staffing shifts for full continental United States (CONUS) 24 x 7 x 365 technical support services for our nationally distributed customer base.

Of course. We aren’t a fortune 100 who can afford to piss our customers off bouncing them around to points unknown speaking with service technicians who they cannot understand. It prolongs the call time, making you, our customer, madder and increasing our expense incurred per call. Our help desk is located in the midwest and staffed with real, american english speaking… Americans!

In addition to our Managed IT Services, M2 provides general information technology engineering services as well as information security professional services to the SMB, Legal, and Medical markets. Our Security professionals cut their teeth provisioning and auditing the largest global information systems platforms in highly secure environments. Our experts are intimately familiar with FISMA, NIST, HIPAA, Sarbanes-Oxley, and FERC Cyber Security Standards to name a few. If you are a law firm, medical practice, or small business who desires security consulting services or audit and certification for your primary business practice give us a call today.

Our managed service offering is offered on a software as a service (SaaS) delivery model. As such, we offer several support options that include basic asset tracking and patch management with separate billing per help desk call and onsite visits, complete asset tracking and patch management with unlimited help desk support between 8 AM and 6 PM in your local time zone, and complete asset tracking and patch management with unlimited 24 x 7 help desk support. Our onsite rates are competitive and our technicians are certified on your platforms.

It depends on the complexity of your information systems.  Often times, we are able to automate on-boarding for a few dollars per device.  

We invoice monthly in advance of the month’s services. In the event your service starts after the first business day of a given month, that month’s services are pro-rated and included with any professional services with the following months invoice.

Our minimum service term is 12 full calendar months. The term starts on the first day of the first full calendar month of service.

Absolutely.

Billing is automated. We can process payment via credit card or check.

You can email billing@msquaredsolutions.com with the subject line “update billing information” or update your company’s information via the secure client portal.

Per the M2 Master Service Agreement, you can cancel at anytime with 60 days written notice. Early Termination Fees (ETF) may apply.

M2 offers Remote Monitoring and Management (RMM), Helpdesk, Business Continuity, Cloud, IT Project Management, IT Consulting, Staffing and Information Security Services to the SMB, medical, and legal markets.   Our RMM, Helpdesk, Business Continuity, and cloud services are automated and centrally deployed from the M2 NOC.  All other services are delivered on a project basis after jointly defining scope and receipt of client authorization to start work.   

In addition to our standard managed service offering, M2 offers information technology consulting, engineering, and staffing services as well as collocation of client hardware and services in one of many secure collocation facilities. We also offer information security professional services including audit, code review, penetration testing, computer network defense, and consulting to the small business, medical, and legal markets.

Accountability is enforced through a set of system controls, including the use of unique user names, data access controls, and auditing. Unique user names are used to enforce accountability by identifying user actions to a specific person (referred to as “binding”). Two-factor authentication, such as smart card logins using digital certificates or RSA tokens, is also used to further strengthen this binding.  M2 applies strict controls over which personnel roles and personnel will be granted access to customer data. Personnel access to the IT systems that store customer data is strictly controlled.  Access control is an automated process that follows the separation of duties principle and the principle of granting least privilege to ensure that the engineer requesting access to specific IT systems has met the eligibility requirements, such as a background screen, fingerprinting, required security training, and access approvals. In addition, the access levels are reviewed on a periodic basis to ensure that only users who have appropriate business justification have access to the systems.  

M2’s Backup and Disaster Recovery (BDR) hardware manufacturer adopted the International Standards Organization (ISO) 27000 series of security standards as its Information Security Management System.  One of the benefits to M2’s clients is that ISO 27000 requires that they design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable and it allows for independent reviews of their hardware and software.  It is also HIPAA certifiable, so its secure.  Our hardware devices come in a variety of configurations with the latest motherboards, 64-bit multicore CPUs, expandable RAM, dual NIC cards, and redundant power supplies. With a number of storage options, M2 offers the flexibility of several different RAID configurations to balance throughput as well as the amount of data redundancy required.  

All data is encrypted and stored in bi-coastal SAS 70 Type II, HIPAA-compliant data centers.

Personnel access to the IT systems that store customer data is strictly controlled.  Access control is an automated process that follows the separation of duties principle and the principle of granting least privilege to ensure that the engineer requesting access to specific IT systems has met the eligibility requirements, such as a background screen, fingerprinting, required security training ,and access approvals. In addition, the access levels are reviewed on a periodic basis to ensure that only users who have appropriate business justification have access to the systems.

We get this question all the time. Especially after the Edward Snowden leaks. Our customers in the legal industry are constantly bombarded with questions from clients concerning the safe keeping and security of their privileged data. Personnel access to the IT systems that store client data is strictly controlled.  Access control is an automated process that follows the separation of duties principle and the principle of granting least privilege to ensure that the engineer requesting access to specific IT systems has met the eligibility requirements, such as a background screen, fingerprinting, required security training ,and access approvals. In addition, the access levels are reviewed on a periodic basis to ensure that only users who have appropriate business justification have access to the systems.

Absolutely, our security auditors developed their expertise deploying and auditing the most secure global networks in support of global finance, government, and the Fortune 100. Our security auditors can provide rapid assessment, reporting, recommendations, and third party certification of your firm’s security posture. Give us a call or fill out our online form. One of our experts will follow up to discuss your unique requirements.

Personnel access to the IT systems that store patient data is strictly controlled.  Access control is an automated process that follows the separation of duties principle and the principle of granting least privilege to ensure that the engineer requesting access to specific IT systems has met the eligibility requirements, such as a background screen, fingerprinting, required security training ,and access approvals. In addition, the access levels are reviewed on a periodic basis to ensure that only users who have appropriate business justification have access to the systems.

M2’s offering meets HIPAA compliance standards.  We are committed to supporting our clients in meeting the rigorous standards of the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. 

Absolutely, our security auditors developed their expertise deploying and auditing the most secure global networks in support of global finance, government, and the Fortune 100. Give us a call or fill out our online form. One of our experts will follow up to discuss your unique requirements.

We sure do. Our collocation facilities are secure, feature redundant power and multiple interconnects with global telecommunications partners.

Absolutely. Give us a call or fill out our online form. One of our experts will follow up to discuss your specific requirements and help you design a solution that meets your specific requirements.